Privacy policy.

What we collect

When you contact us for a quote or book a service, we collect the information you choose to share: your name, phone number, email address, service address, vehicle details, and any photos or notes you send us about the vehicle's condition.

This website itself does not require an account and does not ask for payment information online. Payments are handled in person at the time of service.

How we use it

We use your information for one purpose: providing the service you asked about. That means preparing your quote, scheduling and confirming appointments, sending you arrival and completion updates, and following up on work we've performed.

We send marketing — seasonal offers and maintenance reminders — only to people who have opted in to receive it, and you can stop those at any time. The two sections below explain exactly how that works for text messages and for email.

Text messages (SMS)

Text messages are sent by Nor Cal Detailing Inc., doing business as Nor Cal Mobile Detailing Pros. We send two kinds, and each has its own separate, optional opt-in — an unchecked box on our quote form, or permission you give us directly. Neither is a condition of buying anything from us.

Service texts are about work you asked for: follow-up on your quote, appointment confirmations, arrival and completion updates, and reminders about a job you booked. Typically up to 6 messages per appointment.

Marketing texts are seasonal offers and maintenance reminders. We send them only if you ticked the marketing box or otherwise gave us express written permission. Typically no more than 4 messages per month. Declining marketing texts does not affect your quote or your service in any way.

Message frequency varies. Message and data rates may apply, depending on your mobile plan. Carriers are not liable for delayed or undelivered messages.

To stop receiving text messages from us, reply STOP to any message and we will stop. You can also ask us to stop by any other reasonable means — call us, email us, or tell us at an appointment. Reply HELP to any message, or call or email us, for help.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Your phone number is handled only by the service providers we use to send messages and run our business (our messaging platform and scheduling tools), who may use it solely to provide that service to us.

Email

We email you a confirmation when you submit a request, and we email you about your quote, appointment, and completed work. Those are service emails tied to your request.

Marketing emails — offers, tips, seasonal reminders — go only to people who opted in. Every marketing email includes an unsubscribe link, and we honor unsubscribe requests promptly. You can also just reply and ask us to stop, or call us.

What we never do

We do not sell, rent, or trade your personal information to anyone. We do not share your contact details with third parties except the minimal services needed to operate (for example, our scheduling, invoicing, and messaging tools) and the hashed ad-measurement data described under Cookies & analytics, and those providers may only use your data to provide their service to us. We never share mobile numbers or text message opt-in data with anyone for marketing purposes.

Photos of our work

We sometimes photograph vehicles we've detailed for our gallery and social media. We never include license plates, faces, addresses, or anything identifying without asking you first — and if you'd rather your vehicle stay off camera entirely, just say so at the appointment.

Cookies & analytics

This site uses Google Analytics to understand which pages are useful, and Microsoft Clarity, which records anonymous session replays and heatmaps of clicks and scrolling so we can see where the site is confusing. Clarity masks text you type into forms by default, so your name, phone number, and message are not captured in a replay.

We also use Google Ads conversion tracking, which tells us when a visit from one of our ads led to a quote request. When you submit the quote form on one of our advertising landing pages, the email address and phone number you entered are sent to Google in hashed (scrambled) form so Google can match the request to the ad click. Google uses this only to measure our advertising; it is not used by us or by Google to send you marketing, and it is not the text-message consent described above. We don't use any of this to build marketing profiles of visitors.

Your choices

You can ask us at any time to see, correct, or delete the information we hold about you, or to stop contacting you. Email us or call and we'll take care of it promptly — we honor opt-out requests made in any reasonable way, not just by replying STOP.

Contact

Questions about this policy? Reach us at norcalmobiledetailing@gmail.com or (916) 370-2451.

6343 San Benito Way, Citrus Heights, CA 95610