Termsof service.

Quotes & pricing

We do not publish a fixed price list. Every job is quoted individually, in person, because the price depends entirely on the vehicle's size and condition. Quotes are free and confirmed with you before any work begins. A confirmed quote does not change mid-job — if we discover something that genuinely changes the scope (for example, heavy pet hair or mold that wasn't disclosed), we'll pause and talk to you before proceeding.

Appointments, weather & cancellations

We'll confirm a time window for every appointment and let you know when we're en route — by text if you've opted in to service texts, otherwise by phone. If weather would compromise the result, we'll offer to reschedule at no charge.

Life happens — we just ask for as much notice as you can give if you need to cancel or move an appointment. Repeated no-shows may require a deposit for future bookings.

Text messaging program

Text messages are sent by Nor Cal Detailing Inc., doing business as Nor Cal Mobile Detailing Pros. We offer two kinds of messages, and each requires its own separate opt-in — a box you tick on our quote form, or permission you give us directly. Consent to either is never a condition of purchase.

Service texts cover work you asked for: quote follow-ups, appointment confirmations, arrival and completion updates, and reminders about a booked job. Marketing texts are seasonal offers and maintenance reminders.

Message frequency varies. Service texts: typically up to 6 messages per appointment. Marketing texts: typically no more than 4 messages per month. Message and data rates may apply.

To cancel, reply STOP to any message. You will receive one confirmation text and no further messages. You can also opt out by calling, emailing, or telling us at an appointment. For help, reply HELP to any message, call (916) 370-2451, or email norcalmobiledetailing@gmail.com.

Carriers are not liable for delayed or undelivered messages.

How we handle your number and your consent is described in our Privacy Policy.

Access & vehicle preparation

We arrive self-contained, but we do need reasonable access: space to park our unit near the vehicle and permission to work at the location. Please remove personal items and valuables from the vehicle before the appointment; we are not responsible for personal property left inside.

Condition disclosures & realistic outcomes

Detailing is restoration, not magic. Some defects — deep scratches through the clear coat, permanent stains, long-term UV damage — can be improved but not fully removed. We will always tell you what's realistically achievable during the walkaround, before work begins.

Pre-existing damage (loose trim, aged tint, brittle plastics, peeling clear coat) may be noted before we start; we work carefully around such areas but cannot be responsible for failures of materials that were already compromised.

Our guarantee

Walk the vehicle with us when we finish. If something isn't right, tell us then — or call us promptly after — and we'll make it right. Ceramic coating installations include the aftercare guidance and any coating-specific warranty terms provided at installation.

Payment

Payment is due on completion of the work, after your walkthrough. We accept card, cash, Zelle, and Venmo. Fleet and commercial accounts may arrange consolidated monthly invoicing.

Liability

Nor Cal Mobile Detailing Pros is insured. Our liability for any claim is limited to the cost of the service performed. Nothing in these terms limits rights you have under applicable California consumer law.

Contact

Questions about these terms? Reach us at norcalmobiledetailing@gmail.com or (916) 370-2451.